Shipping Policy
Last Updated: 3/8/2026
At WeFilter, we strive to deliver your water filtration and air purification products quickly and safely. This Shipping Policy outlines our delivery process, timelines, and charges.
1. Shipping Coverage
We currently ship to all locations across India. Unfortunately, we do not ship internationally at this time. We deliver to both residential and commercial addresses.
2. Processing Time
Orders are processed within 1-2 business days (Monday-Saturday, excluding public holidays) after payment confirmation.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order is dispatched.
3. Delivery Time
Delivery times vary depending on your location:
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune
3-5 business days
Tier 1 & Tier 2 Cities
Major cities and district headquarters
5-7 business days
Remote Areas
Small towns, villages, and remote locations
7-10 business days
*These are estimated delivery times and may vary due to unforeseen circumstances, weather conditions, or courier delays.
4. Shipping Charges
Standard Shipping: ₹99 for orders below ₹1,999
Free Shipping: On all orders above ₹1,999
Express Shipping: Available in select cities for an additional charge of ₹199 (1-2 business days delivery)
💡 Pro Tip: Combine your order to reach ₹1,999 and enjoy free shipping!
5. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email with tracking number and courier partner details
- Real-time tracking updates via SMS and email at key delivery milestones
- Access to track your order through your account on our website
You can also track your order by visiting your Order History page.
6. Delivery Process
Our courier partners will attempt delivery at the address provided during checkout. Please ensure:
- Complete and accurate delivery address
- Working phone number for delivery coordination
- Someone is available to receive the package
- Valid ID proof for verification (if required)
If delivery fails due to incorrect address or unavailability, the courier will make up to 2 additional attempts. After 3 failed attempts, the order will be returned to us, and return shipping charges may apply for re-delivery.
7. Package Inspection
We recommend inspecting your package upon delivery. If you notice any damage to the outer packaging, please:
- Note it on the delivery receipt
- Take photos of the damaged packaging
- Contact our customer support immediately at info@wefilter.in
8. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Natural disasters or extreme weather conditions
- Political unrest or strikes
- Government restrictions or lockdowns
- Festival seasons with high order volume
- Customs or security clearances
In case of delays beyond the estimated delivery time, we will keep you informed via email and SMS.
9. Multiple Items in One Order
If you order multiple items, they may be shipped separately based on availability and warehouse location. You will receive separate tracking numbers for each shipment. There are no additional shipping charges for split shipments.
10. Address Changes
Address changes can only be made before the order is shipped. Once shipped, the address cannot be modified. Please contact us immediately at info@wefilter.in if you need to change your delivery address.
11. Installation Services
Some of our products come with optional installation services. Installation charges (if applicable) are mentioned on the product page. Our technician will contact you within 24-48 hours of delivery to schedule the installation at your convenience.
12. Lost or Stolen Packages
If your tracking information shows the package as delivered but you haven't received it, please:
- Check with household members or neighbors
- Check around your delivery location
- Contact the courier company using the tracking number provided
- If still not found, contact us within 48 hours at info@wefilter.in
We will investigate and work with the courier to resolve the issue.
13. Contact Us
For any shipping-related queries, please contact us:
WeFilter Customer Support
Email: info@wefilter.in
Phone: +91 90198 19771 (Mon-Sat, 10 AM - 6 PM)
Visit our Contact Us page for more ways to reach us.