Last Updated: 12/31/2025
At WeFilter, we strive to deliver your water filtration and air purification products quickly and safely. This Shipping Policy outlines our delivery process, timelines, and charges.
We currently ship to all locations across India. Unfortunately, we do not ship internationally at this time. We deliver to both residential and commercial addresses.
Orders are processed within 1-2 business days (Monday-Saturday, excluding public holidays) after payment confirmation.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order is dispatched.
Delivery times vary depending on your location:
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune
3-5 business days
Tier 1 & Tier 2 Cities
Major cities and district headquarters
5-7 business days
Remote Areas
Small towns, villages, and remote locations
7-10 business days
*These are estimated delivery times and may vary due to unforeseen circumstances, weather conditions, or courier delays.
Standard Shipping: ₹99 for orders below ₹1,999
Free Shipping: On all orders above ₹1,999
Express Shipping: Available in select cities for an additional charge of ₹199 (1-2 business days delivery)
💡 Pro Tip: Combine your order to reach ₹1,999 and enjoy free shipping!
Once your order is shipped, you will receive:
You can also track your order by visiting your Order History page.
Our courier partners will attempt delivery at the address provided during checkout. Please ensure:
If delivery fails due to incorrect address or unavailability, the courier will make up to 2 additional attempts. After 3 failed attempts, the order will be returned to us, and return shipping charges may apply for re-delivery.
We recommend inspecting your package upon delivery. If you notice any damage to the outer packaging, please:
While we strive for timely delivery, delays may occur due to:
In case of delays beyond the estimated delivery time, we will keep you informed via email and SMS.
If you order multiple items, they may be shipped separately based on availability and warehouse location. You will receive separate tracking numbers for each shipment. There are no additional shipping charges for split shipments.
Address changes can only be made before the order is shipped. Once shipped, the address cannot be modified. Please contact us immediately at support@wefilter.in if you need to change your delivery address.
Some of our products come with optional installation services. Installation charges (if applicable) are mentioned on the product page. Our technician will contact you within 24-48 hours of delivery to schedule the installation at your convenience.
If your tracking information shows the package as delivered but you haven't received it, please:
We will investigate and work with the courier to resolve the issue.
For any shipping-related queries, please contact us:
WeFilter Customer Support
Email: support@wefilter.in
Phone: +91 90198 19771 (Mon-Sat, 10 AM - 6 PM)
Visit our Contact Us page for more ways to reach us.
