Cancellation and Refunds

Last Updated: 12/31/2025

At WeFilter, we want you to be completely satisfied with your purchase. This policy explains our cancellation, return, and refund procedures.

1. Order Cancellation

Cancellation by Customer

How to Cancel

1. Log in to your account and go to Order History
2. Select the order you want to cancel
3. Click on "Cancel Order" button
4. Select cancellation reason and confirm

Alternatively, contact us at support@wefilter.in with your order number.

2. Return Policy

We offer a 7-day return policy from the date of delivery for most products, subject to the following conditions:

Eligible for Return

• Product is unused, unopened, and in original packaging
• All accessories, manuals, and packaging materials included
• Product tags and seals are intact
• Defective or damaged products (we'll arrange free return pickup)
• Wrong product delivered

Not Eligible for Return

How to Return

1. Initiate return request within 7 days of delivery through your account or contact support
2. Our team will review your request and approve if eligible (within 24-48 hours)
3. Pack the product securely in original packaging with all accessories
4. Our courier partner will pick up the product (free pickup for defective/damaged items)
5. Refund will be processed after quality check (3-5 business days post receipt)

3. Refund Policy

Refund Processing Time

Refund Method

Refunds will be credited to the original payment method used during purchase. We do not offer cash refunds or bank transfers unless the original payment method is no longer valid.

Partial Refunds

Partial refunds may be granted in the following cases:

• Product returned without original packaging or accessories
• Product shows signs of use beyond inspection (deduction up to 30%)
• Return shipping charges (if applicable)

4. Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product:

1. Return the original product following our return process
2. Place a new order for the desired product
3. Once refund is processed, the amount can be used for the new purchase

For defective products, we may offer direct replacement subject to availability. Contact our support team for assistance.

5. Defective or Damaged Products

Important: Please document the damage with photos and notify us within 48 hours of delivery for fastest resolution.

6. Return Shipping Charges

7. Cancellation by WeFilter

We reserve the right to cancel orders in the following circumstances:

• Product is out of stock or discontinued
• Pricing or product information error on website
• Payment authorization failure
• Suspected fraudulent transaction or violation of terms of service
• Delivery address is outside serviceable area

In such cases, you will be notified immediately, and full refund will be processed within 5-7 business days.

8. Warranty Claims

For products within warranty period, please refer to our Warranty Policy. Warranty claims are processed separately and may not require a return/refund. Our service team will assess and provide repair/replacement as per warranty terms.

9. Non-Refundable Items

The following are non-refundable:

• Shipping charges (except for defective/wrong products)
• Installation charges (if service was completed)
• Gift cards and vouchers
• Digital products or downloadable content

10. Refund Tracking

You can track your refund status by logging into your account and viewing your Order History. You will also receive email notifications at each stage of the refund process.

11. Contact Us

For any questions about cancellations, returns, or refunds: